Veranda Resort Pattaya - MGallery

Lovely pool. Great beachfront. Staff is very friendly and helpful.

The breakfast was okay not the best we've had in Thailand. We all felt the price of rooms was a little more than what should have been.

Clean, quiet

A bit outside of the city ;No place on the shadow in the swimming pool

Location Service , all staffs were very nice including the cleaning teamThe let's relax spa is super good and calue for money

The facility donot warrant this daily rate the hotel charge in my opinion The room facilities is fairly poor, and not well designed. Lots of poor functioning equipments like cupboards doors not properly closed, shower door also doesn't close properly and water leakMany furnitures are poorly positioned and ergonomically mis- design ? in my non-professional opinion, likes the small side table beside the bed is sized too big I kept kicking it walking to the bathroom, I had to move it awayWorst part is the mattress, it's so uncomfortable and very run down greyish bed sheetMy room is opposite to lift door, i can hear people talking coming out of the lift all night, if a foyer has been designed better, this wouldn't happened Staffs were all very nice which is the good part otherwise

Very clean, pool is so beautiful and it has everything that you need in the room.Room was huge and it has the most comfortable bed ever. We manage to come back again after few days before leaving Pattaya.The Jetty bar is also nice.

Staff at check-in and check-out

The design of the rooms is such that there is a toilet outside of the main bathroom but not enclosed! In other words, no door! The other problem (not hotel's fault) was that the hotel is at the very far end of Jomtien beach and seems to not feature on Google Maps and we had great trouble using 'Bolt' (Uber equivalent) for taxis.

Outstanding View, great staff, lavish rooms

this hotel is a disgrace for MGallery by Sofitel and it shouldnt be part of accor wherever you touch is rust and mold

this hotel is a disgrace for MGallery by Sofitel and it shouldnt be part of accor wherever you touch is rust and mold. the website and the pictures are misleading. for example they refer to garden view but a garden doesnt exist. as the name refers to Veranda but you couldnt seat anywhere out since it was smelling sewage it shouldnt be a 5 stars hotel

swimming pool/ very caring staff members/ service is excellent

breakfast menu was too similar each day

The breakfast was pretty good. Lots of choice. The hotel is kept clean and amenities are good. Had a nice relaxing stay with family.

Not up to 5 star level.

For 5 star the staff weren’t as expected and they charged us for something we didn’t eat and after 5/10 minutes of long discussion they didn’t charge us. Most Disappointing thing was at the time of check in the reception lady was using instagram instead of trying to check us in.

The sky bar and subset view are super amazing

The staff co-operation was not that good. My luggage was supposed to be in room at 16.50 hour but it was delayed delivering at 17.20 which almost caused me missing sunset dinner! However, the manager(on duty) handled my complaint quite good.

The camfort of the rooms The friendliness of the staff all round Compliments to Nanno , Ann , and ola

Breakfast

Love the pool but the food is not so much choices and not that great Staff is ok not excellent

Pool and sunset but the bar and music is poor

Space, Swimming pool and Landscape is well designed

Getting old

Quiet and peaceful place,beautiful pool,perfect massage nice restaurant on the rooftop

Chair on balcony are a little bit damaged

It was a long weekend, the staff especially in the F&B area were friendly and trying their best but it was very clear that they were understaffed. The beach was clean and facilities were good. The food was good and would stay there again but on a weekday when its less crowded.

The drop of point is not well designed. Guest walk in and out from the residence building to the lobby passing through drop off point. Its very dangerous while driving as there are too many blind spots and we cannot see people walking in front or behind the card when loading luggage. Should reconsider the drop off area or walkway. Also our room was on top floor and when it rained at night the drain noise was heavy. It seems that there were not enough staff in F&B area therefore service was slow and had to wait for long for breakfast on the first day the second day it was ok. Maybe on the first day there were many guests from the condominium also.

Room was comfortable and quite clean. Buffet breakfast was ok too with wide variety of food.

The bottom of the in-room pool was filled with sand. They should have cleaned it better.

The swimming is awesome!!Room service is closed at 10:30PM.The spa in hotel is nice.

The air conditioner is too cold.because the bad is under the air conditioner vent,the air outlet can’t be selected.

Service at the restaurant is good, at the desk front very unprofessional

The fortines at the Beach. They seem no ti feeling this would be Their task to clean it every morning

Staff was friendly and helpful

Our room floor was sticky to the point that it was uncomfortable to stay , we told the maid to clean the floor again but it was still sticky, shower temperature took very long time to heat up. Beach was dirty. And they did not give towel at the pool. We stayed at veranda huahin n thought it would be the same in here, it’s not.